Your questions about terms answered
No. Payment methods must belong to you and be registered under your own name. Using another person's account violates our terms and will result in account suspension. Your withdrawal will be held pending verification.
You're responsible for all activity on your account. If someone logs in using your password and plays or withdraws, you remain liable. We can't reverse transactions made from your account, even if someone else made them. Keep your password private.
We retain your complete deposit, withdrawal and play history for seven years from the date of each transaction. You can download your history anytime from Settings > Account > Transaction History. After account closure, we keep records for two years.
Contact us within 30 days of the transaction with your reference ID. We'll review and reply within five business days. Your payment provider (DANA, OVO, GoPay or QRIS) can also dispute the charge directly through their app or customer service.
We will close or restrict your account if you breach our terms — for example, using multiple accounts, funding from illegal sources, or abusing promotions. We notify you by email immediately and hold your balance for 30 days pending investigation before returning it.
No. We never sell your personal data. We share it only with our payment processors (DANA, OVO, GoPay, QRIS) and financial compliance partners to verify your identity and prevent fraud. All partners sign confidentiality agreements.
Close your account in Settings > Account > Deactivate. After closure, we delete your playable data immediately. Financial and compliance records stay for two years (legally required). After two years, all personal data is permanently removed.
