Your Questions About naga222 Policies and Rights
Account eligibility depends on local law and your age. You must meet the legal age of majority in your region to hold an account. We verify your identity during sign-up and may ask for additional proof if your region requires it. Players in Medan and Semarang follow the same rules as all other Indonesia regions on our platform.
Use the 'Forgot Password' link on the login page. We'll send a reset link to your registered email. Click it, set a new password, and log back in. If you can't access your email, contact live chat support with your account email and registered phone number to verify your identity first.
Log into your account and check your transaction history. If a deposit via DANA, OVO, GoPay or bank transfer doesn't match what you sent, open a support ticket with a screenshot of your proof of payment. Our team will investigate and refund you within 5–7 business days if the error is on our side.
Yes. Go to the support portal, file a 'Data Request' ticket and select 'Download My Data'. We'll compile all data we hold on you — account details, transaction history, device info — into a file and send it to your registered email within 14 days where local law permits.
We delete active account data within 30 days of your closure request. However, we retain transaction records, verification documents and payment history for 7 years to comply with regulatory requirements in your region. You can request earlier deletion where local law permits.
Contact live chat support immediately and tell the team your account has been compromised. They will lock your account, freeze any pending transactions, and guide you through recovery steps. Change your password on a secure device and enable any available two-factor authentication once your account is restored.
All payment connections use industry-standard encryption. We never store your full payment details; instead, we use tokenized records so your sensitive information stays with the payment provider. Your transaction appears in your account history within seconds, and you can see every deposit and withdrawal.
