Reference

How naga222 Protects Your Personal Data

Your account data on naga222 is handled under a clear, specific set of rules: what we collect, why we collect it, how long we keep it, and exactly…

Data collected only as neededDANA, OVO, GoPay & QRIS transactions coveredYour right to request data deletionAccount security enforced at every stepContact our team within 24 hours

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What Data We Collect and Why

naga222 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account, naga222 collects the information required to verify your identity, process your transactions and deliver account support. This includes your name, email address, phone number and payment method identifiers — such as your DANA wallet ID, OVO number, GoPay-linked account or QRIS

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scan reference. We collect device identifiers and session logs to detect unauthorised access and keep your account secure. Transaction records are retained for a minimum of five years to satisfy financial compliance requirements. We do not sell your personal data to third parties. Whether certain data-sharing
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applies depends on local law in your jurisdiction, and we apply Indonesian data-protection standards as the baseline for all accounts registered in Indonesia. You may request a copy of your stored data at any time by contacting our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Live Chat Support

Our live chat channel is available 24 hours a day, seven days a week. Submit a privacy request directly through the chat window and our team will respond with a reference number within one hour.

Email Privacy Desk

Send a detailed data-access or deletion request to our dedicated privacy email. We aim to respond within 48 hours and resolve straightforward requests — such as data copies or marketing opt-outs — within five business days.

Account Settings Path

Log into your naga222 account, go to Settings › Privacy, and manage your communication preferences, cookie consent and marketing opt-out directly. Changes saved there take effect on your next session across any device you use.

DATA HANDLING STANDARDS

Six Ways We Secure and Respect Your Data

From the moment your account is created until the day you request closure, we follow a structured set of data-handling practices.

Encrypted Storage

All personal data — including your payment identifiers for DANA, OVO, GoPay and QRIS — is stored using AES-256 encryption at rest. Backups are stored in isolated environments with restricted staff access and audit logging enabled at all times.

Cookie Transparency

We use session cookies to keep you logged in, analytics cookies to understand how account features are used, and no third-party advertising cookies. You can review and adjust your cookie preferences from the Privacy section inside your account settings panel.

Account Security Controls

Two-step verification is available on every account and strongly encouraged. Suspicious login attempts — including unrecognised devices or unusual locations — trigger an automatic email alert to the address registered on your account before access is granted.

Data Retention Policy

Active account data is retained while your account remains open. After account closure, personal data is held for five years to meet financial compliance obligations, then permanently deleted. You may request confirmation of deletion after this period via the privacy email desk.

Third-Party Data Sharing

We share data only with payment processors — such as the networks behind DANA, OVO, GoPay and QRIS — and with fraud-detection services. No data is shared with advertisers. Any sharing with government or regulatory bodies depends on local law and is handled case by case.

Your Right to Access and Correct

You can request a full export of the data we hold on your account, correct inaccurate information, or ask for specific data categories to be deleted. Requests are processed within five business days; complex deletions affecting transaction history may take up to 30 days.

Your Privacy Questions, Answered

These are the questions we receive most often about how naga222 handles account data, cookies and your rights as someone registered on our platform. If your question is not covered here, reach out via live chat any time — our team responds around the clock.

We collect your name, email address, phone number, date of birth and the payment identifier you use — such as your DANA wallet number or OVO-linked phone. Device and session data is also logged to protect your account from unauthorised access.

We do not share your data with advertisers. Data is shared only with payment processors — including DANA, OVO, GoPay and QRIS networks — and fraud-detection services. Any sharing with authorities depends on local law and is handled on a case-by-case basis only.

Submit a data-access request through our privacy email desk or via live chat. We will compile your full account data export and deliver it within five business days to the email address registered on your account.

Yes. Request deletion through Settings › Privacy in your account or contact our support team. Transaction records required for financial compliance are retained for five years regardless of closure; all other personal data is permanently removed upon your verified request.

After account closure, we retain financial transaction records for five years to meet compliance obligations. All other personal data — including contact details and device logs — is deleted within 30 days of a confirmed closure request.

We use session cookies for login continuity and analytics cookies to improve account features. No advertising or tracking cookies from third parties are placed on your device. Manage your preferences at any time from the Privacy section inside your account settings.

Payment identifiers are stored with AES-256 encryption and are accessible only to authorised processing systems. We never store full card numbers. QRIS and e-wallet references are tokenised immediately and not held in plain text anywhere on our servers.

How naga222 Protects Your Personal Data

How to Reach Us About Your Data

Live Chat Support

Email Privacy Desk

Account Settings Path

Six Ways We Secure and Respect Your Data

Encrypted Storage

Cookie Transparency

Account Security Controls

Data Retention Policy

Third-Party Data Sharing

Your Right to Access and Correct

Your Privacy Questions, Answered

01 What personal data does naga222 collect when I open an account?

02 Does naga222 share my data with third parties or advertisers?

03 How can I request a copy of the data naga222 holds about me?

04 Can I ask naga222 to delete my personal data?

05 How long does naga222 keep my account data after I close my account?

06 What cookies does naga222 use and how do I manage them?

07 Is my payment information — DANA, OVO, GoPay or QRIS — stored securely?

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